Xiaomi Privacy Policy

Our Privacy Policy was updated on September 4, 2019.

Please take a moment to familiarise yourself with our privacy practises and let us know if you have any questions.

About us

Xiaomi Singapore Pte. Ltd., Xiaomi Technology Netherlands B.V., and its affiliated companies within the Xiaomi Group (hereinafter refer to as “Xiaomi”, “we”, “our” or “us”) take your privacy very seriously. This Privacy Policy is designed with your needs in mind, and it is important that you have a comprehensive understanding of our personal information collection and usage practices, while ensuring that ultimately, you have control of your personal information provided to Xiaomi.

About this Privacy Policy

Except for specific Xiaomi products or services providing independent privacy policy, this Privacy Policy applies to all Xiaomi devices, websites or applications that reference or link to this Privacy Policy. This Privacy Policy explains how Xiaomi collects, uses, discloses, processes, and protects any personal information that you give us or that we collect from you, when you use our products and services located at websites (www.mi.com, en.miui.com, account.xiaomi.com), and our applications that we offer on our mobile devices. If a Xiaomi product provides a separate privacy policy, the separate privacy policy will receive priority application, while uncovered part shall be subject to the terms of this Privacy Policy. Furthermore, how specific products and services collect and process your personal information may also vary depending on model, service version, or region. We suggest you refer to the separate privacy policy for details.

Under this Privacy Policy, “personal information” means information that can be used to directly or indirectly identify an individual, either from that information alone or from that information combined with other information Xiaomi has access to about that individual, except as otherwise specifically provided by applicable laws in your region. We will use your personal information strictly in accordance with this Privacy Policy.

How we can help you

Ultimately, what we want is the best for all our users. Should you have any questions with our data handling practices as summarised in this Privacy Policy, please contact privacy@xiaomi.com to address your specific concerns. We will be happy to hear from you. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.

TRUSTe

1 What information is collected by us and how do we use it?

1.1 What information is collected by us

In order to provide our services to you, we will ask you to provide personal information that is necessary to provide those services to you. We will only collect the information that is necessary for its specified, concrete, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes. You have the right to choose whether or not to provide the information we have requested, but in most cases, if you do not provide your personal information, we may not be able to provide you with our products or services or respond to your queries.

Depending on the service you choose, we may collect the following types of information:

1.1.1 Information you provide to us

We may collect any personal information you provide to us, which is necessary for the service you choose. For example, you may provide your name, mobile phone number, email address, delivery address, order, invoicing details, bank account number, account holder name, credit card number, and other information if you use mi.com retailing services; you may sync materials or data if you use Xiaomi Cloud services; you may provide gender, your security-related information and other information if you create an account; you may provide current job title, education background and any other information related to your social activities freely if you participate in the MIUI Forum or other Xiaomi platform.

1.1.2 Information that we collect in your use of services

• Device or SIM-related information. For example, IMEI number, GAID number, IMSI number, MAC address, serial number, MIUI version and type, ROM version, Android version, Android ID, Space ID, SIM card operator and its location area, screen display information, device keypad information, device manufacturer details and model name, device activation time, network operator, connection type, basic hardware information, and usage information (such as CPU, storage, battery usage, screen resolution and device temperature, camera lens model).

• Information specific to you that may be assigned by third party service providers and business partners: We may collect and use the information such as your advertising ID assigned by third party service providers and business partners.

• Information related to your application usage, including application basic information, such as application list, application ID information, SDK version, system update settings, application settings (region, language, time zone, font) and application status record (e.g. downloading, installing, updating, deleting).

• Information generated when you use a service, such as your badges, ratings, sign-in information and browsing records in the MIUI Forum service; your messages on the MIUI Forum (only visible to both sending and receiving parties); the push content generated when you use Mi push services; your behaviour (such as clicking, browsing, etc.) for advertising services.

• Location information (only for specific services/functionalities): various types of information on your accurate or approximate location if you use location-related services (navigation software, weather software, and the software with device-locating functionality). For example, region, country code, city code, mobile network code, mobile country code, cell identity, longitude and latitude information, time zone settings, language settings. You can restrict access to location information of each application at any time within the phone settings (Settings - Permissions).

• Log information: information related to your use of certain features, apps, and websites. For example, cookies and other anonymous identifier technologies, IP addresses, network request information, temporary message history, standard system logs, crash information, log information generated by using the services (such as registration time, access time, activity time, etc.).

• Other information: Environmental characteristics value (ECV) (i.e. value generated from Mi Account ID, device ID, connected Wi-Fi ID, and location information).

1.1.3 Information from third-party sources

When permitted by law, we will collect information about you from third-party sources. For example,

• for certain services that might include account and financial transactions, with your authorization, we may validate the information provided by you (such as phone number) through legitimate third-party sources for security and fraud prevention purposes;

• we may receive designated identifier symbols (such as IMEI from an advertiser) to provide advertising services to you;

• we may also obtain certain information such as account IDs and nicknames from third-party social network services (e.g. when you use a social network account to sign in to a Xiaomi service);

• information about you that others provided to us (e.g. your delivery address that other users may provide to us when they buy products for you via mi.com services).

1.1.4 Non-personally identifiable information

We may also collect other types of information which are not directly or indirectly linked to an individual and which may not be defined as personal information according to applicable local laws. Such information may include statistical data generated when you use a specific service (e.g. non-identifiable device related information, daily usage events, page access events, page access time events and session events); network monitoring data (e.g. request time, number of request or error request etc.); application crash events. The purpose for such collecting is to improve the services we provide to you. The type and amount of information collected depends on how you use our products and/or services.

We collect information such as unique device identifiers, device models, system version numbers and information about your activities on our websites or mobile apps. We aggregate such information to provide you with more useful information, understand which parts of our websites, products and services you are most interested in. Such aggregated data is not personal information as it cannot be used to identify you. However, if we combine non-personal information with personal information, such information will be treated as personal information.

1.2 How we use the personal information that we collect

The purpose of collecting personal information is to provide you with products and/or services, and to ensure that we comply with applicable laws, regulations and other regulatory requirements. This involves:

• Providing, processing, maintaining, improving and developing our products and/or services to you, such as delivery, activation, verification, after-sales, customer support and advertising.

• Implementing and maintaining security safeguards for the purpose of preventing loss and fraud, such as assisting in identifying users, verifying user identity. We use your information for anti-fraud purposes only when the following two conditions are met: it is necessary; and the data used for evaluation is in accordance with the legitimate interests of Xiaomi to protect users and services.

• Handling your equipment, services, questions, or requests, such as answering customer inquiries, sending system and application notifications, managing your activities (e.g. sweepstakes).

• Conducting relevant promotional activities, such as providing marketing and promotional materials and updates. If you no longer wish to receive certain types of promotional materials, you may opt-out by the method provided in the message (such as the unsubscribe link at the bottom of the message) unless otherwise specified under applicable laws. Please also see “Your rights” below.

• Providing personalised services and content. We may recommend personalised products, services and activities, including advertising, based on information you generate when using our products and services, such as purchase history, website browsing history, and geographic location. You have the right to opt-out from receiving personalised advertisements and to object to profiling, including that carried out for direct marketing purposes, at any time. To do so, you can turn it on or off at any time within the phone settings (Settings - Additional settings – Privacy – Ad services) or contact us at <a href=">privacy@xiaomi.com. Please also see “Your rights” below.

• Allowing you to post comments on public forums.

• Internal purposes, such as data analysis, research, and development of statistical information related to the use of our products or services to better improve our products or services. For example, machine learning or model algorithm training is performed after de-identification processing.

• Optimising the performance of your device, such as analysing the memory usage or the CPU utilisation of your application.

• Storing and maintaining information related to you for our business operations (such as business statistics) or for fulfilling our legal obligations.

• Providing services locally on terminal devices that do not require communication with our servers, such as using Notes service on your device.

• Other purposes with your consent.

Here are more detailed examples on how we use your information (which may include personal information):

• Activating and registering your purchased Xiaomi products or services for you.

• Creating and maintaining your Mi Account. Personal information collected when you create a Mi Account on our websites or through our mobile devices, is used to create the personal Mi Account and profile page for you.

• Processing your purchase order. Information related to e-commerce orders is used for processing the purchase order and related after-sales services, including customer support and re-delivery. In addition, the order number will be used to cross-check the order with the delivery partner as well as to record delivery of the parcel. Recipient information, including name, address, phone number, and postal code will be used for delivery purposes. Your email address is used to send you parcel tracking information. A list of purchased items is used for printing an invoice and enables the customer to see which items are in the parcel.

• Participating in the MIUI Forum. Personal information related to the MIUI Forum or other Xiaomi Internet platforms may be used for profile page display, interaction with other users, and participating in the forum.

• Providing Xiaomi Cloud and other MIUI services. The following information: (device or SIM card-related information including GAID number, IMEI number, IMSI number, phone number, device ID, device operating system, MAC address, device type, system and performance information and location information including mobile country code, mobile network code, location area code and cell identity), is used to activate MIUI services, e.g. Xiaomi Cloud, call history sync, SMS sync, Find device, for the purposes of user authentication and service activation.

• Diagnosing activation failures. Location-related information is used to access SIM card activation failure (e.g. Short Message Service (SMS) gateways and network failures) to identify the network operator of the service, and to notify the network operator of that failure.

• Providing other MIUI services. Information collected by MIUI services is used to perform the functions of that service, while providing service optimisation, e.g. downloading, updating, registering, executing or optimising activities related to MIUI services. For example, personal information collected by Themes may provide personalised theme recommendation services based on your downloading and browsing history.

• Finding your device. If your phone is lost or stolen, Xiaomi’s Find device feature can help you find and secure your phone. You can locate your phone on a map using location information provided by your phone, erase data remotely, or lock your phone. When you're actively looking for your phone, location information is captured from your mobile device; in some situations, this information is obtained from cell towers or Wi-Fi hotspots. You can turn this feature on or off at any time within the phone settings (Settings - Mi Account - Xiaomi Cloud - Find Device).

• Recording location information in photos. You can record your location information while taking a photo. This information will be visible within your photo folders and the location will be saved in the metadata of your photos. If you do not wish to have your location recorded while taking a photo, you can turn this off at any time within the camera settings of the device.

• Providing messaging functions (e.g. Mi Talk, Mi Message). If you download and use Mi Talk, information collected by Mi Talk may be used for activating this service and identifying the user and message recipient. In addition, chat history is stored for the convenience of re-loading chat history after a user has re-installed apps, or for synchronization across devices. Information (sender’s and recipient's phone numbers and Mi Message IDs) may be used for Mi Message for activating the services and enabling the service to function, including routing of messages.

• Providing location-based services. In the course of using MIUI services, location information may also be used by us or third party service providers and business partners (for more information see “How we share, transfer, and publicly disclose your personal information” below) to serve you the correct version of the service and provide accurate details about that location for the best possible user experience, e.g. weather details, location access (as part of the Android platform). You may turn off location services in settings or turn off the use of location services of an app at any time.

• Improving user experience. Some opt-in features, such as the User Experience Programme, allow Xiaomi to analyse data about how users use the mobile phone and MIUI services, so as to improve the user experience, such as sending crash reports.

• Allowing you to use Security. Information collected may be used for security and system up-keeping functionalities in the Security app, such as Security scan, Battery saver, Blocklist, Cleaner, etc. Some of these functionalities are operated by third party service providers and/or business partners (for more information see “How we share, transfer, and publicly disclose your personal information” below). Information (which is not personal information like virus definition lists) is used for Security scan functions.

• Providing push service. Mi Account ID and GAID/IMEI numbers will also be used to provide the Xiaomi push service to evaluate advertising performance and send notifications from MIUI about software updates or new product announcements, including information about sales and promotions. Furthermore, under entrust of selected third parties (who will also be data controllers of your personal information – for more information see “How we share, transfer, and publicly disclose your personal information” below), the Xiaomi push service may also evaluate advertising performance or send notifications by using your Mi Account ID and IMEI numbers from MIUI. We may use your personal information for the purpose of sending you push messages (whether by messaging within our services, by email or by other means) that offer or advertise our products and services and/or the products and services of selected third parties. You may opt-out from receiving marketing from us and third parties at any time through changing your preferences under device Settings, or managing your preferences through the third-party app/website using Xiaomi push. Please also see “Your rights” below.

• Verifying user identity. Xiaomi uses the ECV value to verify the user identity and avoid unauthorised logins.

• Collecting user feedback. The feedback you choose to provide is valuable in helping Xiaomi make improvements to our services. In order to follow up on the feedback you have chosen to provide, Xiaomi may correspond with you using the personal information that you have provided and keep records of this correspondence for problem solving and service improvement.

• Sending notices. From time to time, we may use your personal information to send important notices, such as notices about purchases and changes to our terms, conditions, and policies. Since such information is critical to your interaction with Xiaomi, it is not recommended that you refuse to receive such information.

• Conducting promotional activities. If you enter into a sweepstake, contest, or similar promotion through Xiaomi’s social media platforms, we may use the personal information you provide to send you these rewards.

• Conducting device analysis to provide better user experience. Xiaomi will conduct the hardware and software analysis to further improve the device experience.

We may combine this information with other information (including information across different services or devices such as computers, mobile phones, smart TVs, and other connected devices) to provide and improve our products, services, content, and advertising. For example, we may use your Mi Account details in all services you use that require a Mi Account. Furthermore, in order to improve your experience and our services, while complying with relevant laws and regulations or with your consent, we may sort out information from different products, services or equipment from you or related to you to form a label, to provide suggestions, customised content, and personalised features. For example, using your search history in the browser to recommend products or services which you would be interested in mi.com. And according to the reasons for the aforementioned combination and the requirements of applicable laws, we will provide you with specific control mechanisms for such combination. You have the right to opt-out of receiving direct marketing from us and automated decision-making, etc. In order to exercise these rights, you can send an email to privacy@xiaomi.com or refer to the control mechanisms described in the separate privacy policy for each product. Please also see “Your rights” below.

2 Cookies and other technologies

Technologies such as cookies, tags, and scripts are used by Xiaomi and our third party service providers and business partners (for more information see “How we share, transfer, and publicly disclose your personal information” below). These technologies are used in analyzing trends, administering the site, tracking users’ movements around the website and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis. These technologies help us better understand users’ behaviour, tell us which parts of our websites people have visited, as well as facilitate and measure the effectiveness of advertisements and web searches. We treat information collected by cookies and other technologies as non‑personal information, except where Internet Protocol (IP) addresses or similar identifiers are considered personal information by local laws.

• Log files: As true of most websites, we gather certain information and store it in log files. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We do not link this automatically collected data to other information we gather about you.

• Advertising: We partner with our third party service providers and business partners (for more information see “How we share, transfer, and publicly disclose your personal information” below) to either display advertising on our website or to manage our advertising on other sites. Our third party service providers and business partners may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising service based upon your browsing activities and interests. We will obtain your prior explicit consent and involve a clear affirmative action before providing this advertising service to you. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here http://preferences-mgr.truste.com.

• Mobile analytics: Within some of our mobile applications we use mobile analytics software to allow us to better understand the functionality of our mobile software on your phone. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where crashes occur within the application. We do not link the information we store within the analytics software to any personal information you submit within the mobile application.

• Local storage – HTML5/Flash: We use Local Storage Objects (LSOs) such as HTML5 or Flash to store content and preferences. Third parties with whom we partner to provide certain features on our sites or to display advertising based upon your web browsing activity also use HTML5 or Flash cookies to collect and store information. Various browsers may offer their own management tool for removing HTML5 LSOs. To manage flash cookies, please click here: http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html.

3 How we share, transfer, and publicly disclose your personal information

3.1 Sharing

We do not sell any personal information to third parties. We may sometimes share your personal information with third parties (as described below) in order to provide or improve our products or services, including offering products or services based on your requirements. If you no longer wish to allow us sharing this information, please contact us at privacy@xiaomi.com.

3.1.1 Sharing that you actively choose or request

With your explicit consent or at your request, we will share your personal information within the scope of your consent/request with specific third parties designated by you. For example, when you use the Mi Account to sign in to a third-party website or app.

3.1.2 Sharing information with our group

In order to successfully conduct business operations and to provide you with all the functions of our products or services, we may share your personal information from time to time to other Xiaomi affiliates.

3.1.3 Sharing with our group’s ecosystem companies

Xiaomi works together with a group of companies forming the Mi Ecosystem. The Mi Ecosystem companies are independent entities, invested and incubated by Xiaomi, and are experts in their fields. Xiaomi may disclose your personal information to the Mi Ecosystem companies to provide you with and improve the existing products and services (both hardware and software) from the Mi Ecosystem companies. Some of these products or services will still be under the Xiaomi brand, while others may use their own brand. The Mi Ecosystem companies may share information with Xiaomi from time to time in relation to products or services under the Xiaomi brand with Xiaomi to provide hardware and software services, bringing better features and user experience. Xiaomi will take appropriate management and technical measures to ensure the security of your personal information processing, including but not limited to the encryption of your personal information.

3.1.4 Sharing with third party service providers and business partners

To help us provide you with products and services described in this Privacy Policy, we may, where necessary, share your personal information with our third party service providers and business partners.

This includes our delivery service providers, data centres, data storage facilities, customer service providers, advertising and marketing service providers and other business partners.These third parties may process your personal information on Xiaomi’s behalf or for one or more of the purposes of this Privacy Policy. We guarantee that the sharing of personal information necessary for providing services to you is solely for legitimate, legal, necessary, specific, and explicit purposes. Xiaomi will conduct due diligence and have contracts in place to ensure that third-party service providers comply with the applicable privacy laws in your jurisdiction. There may be occasions that third-party service providers have their sub-processors.

To provide performance measurement, analysis, and other business services, we may also share information (non-personal information) with third parties (such as advertisers on our websites) in aggregated form. We use the information we have to help advertisers and other business partners evaluate the effectiveness and coverage of their advertising and services, and understand the types of people who use their services and how people interact with their websites, apps, and services. We may also share general usage trends of our services with them, such as the number of customers in a particular group of people who purchase certain products or engage in certain transactions.

3.1.5 Other

In accordance with legal requirements, legal procedures, litigation and/or requests from public agencies and government agencies, Xiaomi may need to disclose your personal information. If the disclosure is necessary or appropriate for national security, law enforcement, or other matters of public importance, we may also disclose information about you.

In order to enforce our terms or protect our business, rights, assets or products, or to protect users, or if the disclosure is reasonably necessary for the following purposes (detecting, preventing and resolving fraud, unauthorised use of the product, violations of our terms or policies or other harmful or illegal activities), we may also disclose information about you. (There may be occasions when Xiaomi may collect, use or disclose your personal information without your consent if it is and only to the extent it is permitted under applicable data protection laws). This may include providing your personal information to public or government agencies; communicating with third-party partners about the reliability of your account to prevent fraud, violations, and other harmful behaviours.

In addition, we may share your personal information with:

• our accountants, auditors, lawyers or similar advisers when we ask them to provide us with professional advice; and

• investors and other relevant third parties in in the event of an actual or potential sale or other corporate transaction related to an entity in the Xiaomi Group; and

• any other third parties, if authorised by you to do so in relation to a specific disclosure.

3.2 Transfer

Xiaomi will not transfer your information to any subject except in the following cases:

• Where we have obtained your explicit consent;

• If Xiaomi is involved in the merger, acquisition, or sale of all or part of its assets, we will notify you of any changes in the ownership, use, and any choice of your personal information you possibly possess by e-mail and/or by posting a prominent notice on our websites.

3.3 Public disclosure

In addition to releasing the winner's mobile phone number or Mi Account ID or user name when publishing the winner list in de-identifiable form, Xiaomi will only publicly disclose your personal information under the following circumstances:

• Where we have obtained your explicit consent;

• Public disclosure based on law or reasonable grounds: including laws and regulations, legal procedures, litigation or at the request of the competent government departments.

4 How we store and protect your personal information

4.1 Xiaomi’s security safeguards

We are committed to keeping your personal information secure. In order to prevent unauthorised access, disclosure or other similar risks, we have put in place all legally required physical, electronic and managerial procedures to safeguard and secure the information we collect on your mobile device and on Xiaomi websites. We will ensure that we safeguard your personal information in accordance with applicable law. For example, when you access your Mi Account, you can choose to use our two-step verification programme for better security. When you send or receive data from your Xiaomi device to our servers, we make sure they are encrypted using Secure Sockets Layer (“SSL”) and other algorithms.

All your personal information is stored on secure servers, and protected in controlled facilities. We classify your information based on importance and sensitivity, and ensure that your personal information has the required level of security. We have special access controls for cloud-based data storage, and we regularly review our information collection, storage and processing practices, including physical security measures, to guard against any unauthorised access and use.

We conduct due diligence on business partners and third party service providers to make sure that they are able to protect your personal information. We also check that appropriate security standards are maintained by these third parties by putting in place appropriate contractual restrictions, and where necessary, carrying out audits and assessments. In addition, our employees and those of our business partners and third party service providers who access your personal information are subject to enforceable contractual obligations of confidentiality.

We conduct security and privacy protection training courses and tests to enhance our employees' awareness of the importance of protecting personal information. We will take all practicable and legally required steps to safeguard your personal information. However, you should be aware that the use of the Internet is not entirely secure, and for this reason we cannot guarantee the security or integrity of any personal information when transferred from you or to you via the Internet.

We handle personal data breaches as required by applicable data protection law which includes, where required, notifying the breach to the relevant data protection supervisory authority and data subjects.

4.2 What you can do

You can set a unique password for Xiaomi by not disclosing your login password or account information to anybody (unless such person is duly authorised by you) to avoid password leaks to other websites which may harm your account security at Xiaomi. Whenever possible, please do not disclose the verification code you received to anyone (including those who claim to be Xiaomi customer service). Whenever you sign in as a Mi Account user on Xiaomi websites, particularly on somebody else's computer or on public Internet terminals, you should always sign out at the end of your session.

Xiaomi cannot be held responsible for lapses in security caused by third party accessing your personal information as a result of your failure to keep your personal information private. Notwithstanding the foregoing, you must notify us immediately if there is any unauthorised use of your account by any other Internet user or any other breach of security. Your assistance will help us protect the privacy of your personal information.

4.3 Accessing other features on your device

Our applications may access certain features on your device such as enabling email to use contacts, SMS storage and Wi-Fi network status, etc. This information is used to allow the applications to run on your device and allow you to interact with the applications. At any time you can revoke your permissions by turning them off at the device level or by contacting us at privacy@xiaomi.com.

4.4 Retention policy

We retain personal information for the period necessary for the purpose of the information collection described in this Privacy Policy or any separate privacy policy provided for a specific product or service, or as required by applicable laws. Detailed retention periods are specified in the specific service or related product page. We will cease to retain and delete or anonymize personal information once the purpose of collection is fulfilled, or after we confirm your request for erasure, or after we terminate the operation of the corresponding product or service. An exception to this is personal information that we are processing for public interest, scientific, historical research or statistical purposes. Xiaomi will continue to retain this type of information for longer than its standard retention period, where permitted based on applicable laws or your request, even if further data processing is not related to the original purpose of collection.

5 Your rights

Controlling your personal information

5.1 Controlling settings

Xiaomi recognises that privacy concerns differ from person to person. Therefore, we provide examples of ways Xiaomi makes available to you to restrict the collection, use, disclosure, or processing of your personal information and control your privacy settings:

• Toggle on/off for the User Experience Programme and location access functions;

• Sign in or out of the Mi Account;

• Toggle on/off for the Xiaomi Cloud sync functions; and

• Delete any information stored on Xiaomi Cloud through i.mi.com;

• Toggle on/off for other services and functionalities which deal with sensitive or personal information. You may obtain more details in relation to your device’s security status in the MIUI Security app as well.

If you have previously agreed to us using your personal information for the aforementioned purposes, you may change your mind at any time by writing or emailing us at privacy@xiaomi.com.

5.2 Your rights to your personal information

Depending on applicable laws and regulations, you have the right to access, rectification, and erasure of any other personal information that we hold about you (hereinafter referred to as the request).

You may also access and update the details relating to the personal information in your Mi Account at http://account.mi.com or by signing in to your account on your device. For additional information, please write to us or contact us at the email address below. Email: privacy@xiaomi.com.

This Privacy Policy requires that your request satisfy applicable laws and regulations and the following conditions:

(1) Through Xiaomi's exclusive access of request and for the protection of your information security, your request should be in writing (unless the local law explicitly recognises the oral request);

(2) Provide sufficient information to enable Xiaomi to verify your identity and ensure that the applicant is the subject or legally authorised person of the requested information.

Once we obtain sufficient information to confirm that your request can be processed, we shall proceed to respond to your request within any timeframe set out under your applicable data protection laws.

In detail:

• You have the right to be provided with clear, transparent and easily understandable information about how we use your personal information and your rights. This is why we are providing you with the information in this Privacy Policy.

• Based on the requirements of applicable laws, a copy of your personal data collected and processed by us will be provided to you upon your request free of charge. For any extra requests for relevant information, we may charge a reasonable fee based on actual administrative costs according to the applicable laws.

• If any information we are holding on you is incorrect or incomplete, you are entitled to have your personal information corrected or completed based on the purpose of use.

• Based on the requirements of applicable laws, you have the right to request the deletion or removal of your personal information where there is no compelling reason for us to keep using it. We shall consider the grounds regarding your erasure request and take reasonable steps, including technical measures. If the right is upheld, we may not be able to immediately remove the information from the backup system due to applicable legal and security technologies. If this is the case, we will securely store your personal information and isolate it from any further processing until the backup can be cleared or be made anonymous.

• You have the right to object to certain types of processing, including processing for direct marketing (including where profiling is used), and under certain circumstances where the legal basis for processing (including profiling) is our legitimate interests.

Particularly under the laws of some jurisdictions:

• You have the right to obtain from us the restriction of processing your personal information. We shall consider the grounds regarding your restriction request. If the grounds apply to GDPR, we shall only process your personal information under applicable circumstances in GDPR and inform you before the restriction of processing is lifted.

• You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

• You have the right to apply for your personal information in a structured, commonly used format and transmit the information to another data controller.

We have the right to refuse to process requests that are not meaningful/entangled, requests that damage others' right of privacy, extremely unrealistic requests, requests that require disproportionate technical work, and requests not required under local law, information that have been made public, information given under confidential conditions. If we believe that certain aspects of the request to delete or access the information may result in our inability to legally use the information for the aforementioned anti-fraud and security purposes, it may also be rejected.

You may withdraw your consent previously provided to us for a particular purpose by submitting a request, including collecting, using, and/or disclosing your personal information in our possession or control. Based on the specific service you are using, you can visit the Mi Account management center at http://account.xiaomi.com/pass/del or send an email to privacy@xiaomi.com. We will process your request within a reasonable time from when the request was made, and thereafter not collect, use and/or disclose your personal information as per your request.

Depending on the extent of your withdrawal of consent, please note that you may not be able to continue receiving the full benefit of Xiaomi’s products and services. The withdrawal of your consent or authorization will not affect the validity of our processing carried out on the basis of the consent up until the point of withdrawal.

5.4 Cancelling a service or account

If you wish to cancel a specific product or service, you can send an email to privacy@xiaomi.com for logout service.

If you wish to cancel the Mi Account, please note that the cancellation will prevent you from using the full range of Xiaomi products and services. Cancellation may be prevented or delayed in certain circumstances. For example, if there still exists monies outstanding on your account such as unpaid member service of Mi Music, paid theme in Themes, or unpaid loan in your Mi Finance, etc., we cannot immediately support your request.

When you sign in to Xiaomi through a third-party account, you need to apply for cancellation of the account from the third party.

6 How your personal information is transferred globally

Xiaomi processes and backs up personal information through a global operating and control infrastructure. Currently, Xiaomi has data centres in China, India, the United States, Germany, Russia, and Singapore. For the purposes described in the Privacy Policy, your information may be transferred to these data centres in accordance with applicable law.

We may also transfer your personal information to third-party service providers and business partners and your data may therefore also be transmitted to other countries or regions. The jurisdiction in which these global facilities are located may or may not protect personal information to the same standards as in your jurisdiction. There are different risks under different data protection laws and that we may transfer and store your personal information to overseas facilities. However, this does not change our commitment to comply with this Privacy Policy and to protect your personal information.

In particular,

• The personal information that we collect and generate in operations within the territory of Mainland China is stored in data centres located in Mainland China, except for cross-border transmissions as permitted by applicable law.

• The personal information we collect and generate in our operations in Russia is processed and stored in data centres located in Russia, except for cross-border transmissions permitted under Russian law.

• The personal information we collect and generate in operations in India is stored in data centres located in India.

If we need to transfer personal information outside of your jurisdiction, whether to our affiliates or third-party service providers, we will comply with related applicable laws. We ensure that all such transfers meet the requirements of applicable local data protection laws by implementing uniform safeguards. You can find out about the safeguards that we have in place by contacting us at privacy@xiaomi.com.

If you use our products and services in the area of the European Economic Area (EEA), Xiaomi Technology Netherlands B.V. will act as the data controller and Xiaomi Singapore Pte. Ltd. will be responsible for the data processing. Contact details can be found in the "Contact us" section.

If Xiaomi shares personal data originating by you in the EEA to a Xiaomi Group entity or a third party service provider outside the EEA, we will do so on the basis of EU standard contractual clauses or any other safeguards provided for in the GDPR.

7 Protection of minors

We consider it the responsibility of the parent or guardian to supervise the child's use of our products or services. However, we do not offer services directly to a child or use personal data of children for the purposes of marketing.

If you are a parent or guardian and you believe that the minor has provided Xiaomi with personal information, please contact us at privacy@xiaomi.com to ensure that the personal information is removed immediately and that the minor is unsubscribed from any of the applicable Xiaomi services.

8 Do I have to agree to any third party terms and conditions?

Our Privacy Policy does not apply to products or services offered by a third party. Depending on the Xiaomi product or service you use, it may incorporate a third parties’ products, services involving voice support, camera processing, video playback, system cleaning and security related services, gaming, statistics, social media interaction, payment processing, map navigation, sharing, push, information filtering, input methods, etc. Some of these will be provided in the form of links to third parties’ websites, and some will be accessed in the form of SDKs, APIs, etc. Your information may also be collected when you use these products or services. For this reason, we strongly suggest that you take the time to read the third party’s privacy policy just like you read ours. We are not responsible for and cannot control how third parties use personal information which they collect from you. Our Privacy Policy does not apply to other sites linked from our services.

The following are the examples of when third party terms and privacy policies may apply when you use the specific products listed above:

• When you use a third party check-out service provider to finalize and pay for your order, the personal information that you provide during check out is handled in accordance with the third party’s privacy policy.

• When you use the Security scan feature in the MIUI Security app, one of the following will apply, depending on your choice of service:

• Avast’s Privacy and Information Security Policy: https://www.avast.com/privacy-policy

• License Agreement for AVL SDK for Mobile: http://co.avlsec.com/License.en.html?l=en

• Tencent’s Privacy Policy: https://privacy.qq.com/

• When you use the Cleaner feature in the MIUI Security app, one of the following will apply, depending on your choice of service:

• Cheetah Mobile’s Privacy Policy: https://www.cmcm.com/policies/privacy-policy

• Tencent’s Privacy Policy: https://privacy.qq.com/

• When you use the advertising services in several specific applications in MIUI, one of the following will apply, depending on your choice of service:

• Google’s Privacy Policy: https://policies.google.com/privacy

• Facebook’s Privacy Policy: https://www.facebook.com/about/privacy/update?ref=old_policy

• When you use the Google Input Method, the Google Privacy Policy applies: https://policies.google.com/privacy

9 How we update this Privacy Policy

We review the Privacy Policy periodically based on changes in business and technology, and we may update this Privacy Policy. If we make a material change to this Privacy Policy, we will notify you via your registered contact information such as email (sent to the email address specified in your account) or publish on Xiaomi websites or notify you via mobile devices so that you can learn about the information we collect and how we use it. Such changes to Privacy Policy will apply from the effective date specified in the notice or website. We encourage you to check this page regularly for the latest information on our privacy practices. Your continued use of the products and services on the website, mobile and/or any other device will be deemed acknowledgement of the updated Privacy Policy. We will ask for your explicit consent when we collect additional personal information from you or when we use or disclose your personal information for new purposes.

10 Other

10.1 Single sign-on

Depending on your jurisdiction, you may be able to log in to our website using a variety of login provided by OAuth services. These services will authenticate your identity, provide you the option to share certain personal information (such as your name and email address) with us, and to pre-populate our sign-up form. The OAuth services allow you to choose whether or not to post information about your personal activities on this website to your profile page to share with others within your network.

11 Contact us

If you have any comments or questions about this Privacy Policy or any questions relating to Xiaomi’s collection, use or disclosure of your personal information, please contact us at the address below referencing “Privacy Policy”. When we receive privacy or personal information questions about access/download requests, we have a professional team to solve your problems. If your question itself involves a significant issue, we may ask you for more information. If you are not satisfied with the response you received, you can hand over the complaint to the relevant regulatory authority in your jurisdiction. If you consult us, we will provide information on the relevant complaint channels that may be applicable based on your actual situation.

Xiaomi Communications Co., Ltd. Rainbow City of China Resources, No.68, Qinghe Middle Street, Haidian District, Beijing China 100085

Xiaomi Singapore Pte. Ltd. 20 Cross Street, China Court #02-12 Singapore 048422 Email: privacy@xiaomi.com

Xiaomi Technology India Private Limited Building Orchid, Block E, Embassy Tech Village, Outer Ring Road, Devarabisanahalli, Bengaluru, Karnataka - 560103, India

For users in the European Economic Area (EEA): Xiaomi Technology Netherlands B.V. Room 04-106, Wework Strawinskylaan 4117 4th Floor, Atrium North Tower Amsterdam, 1017XD

Thank you for taking the time to read our Privacy Policy!

What’s new to you

We have made several updates as follows:

• We updated the types of information we collect, including the information provided by third-party service providers, information generated from your usage of products and services, and information you provide to us.

• We described how your information will be used in more detail, including specific methods and scenarios.

• The new version of our privacy policy will contain more detailed descriptions of how we share, transfer, and publicly disclose your personal information.